Privacy Policy

1. Information we collect

When you visit our website or make a purchase, we collect information you provide directly: name, email address, shipping address, billing information, and phone number. We also collect usage data automatically, including IP address, browser type, pages viewed, and referring URL.

2. How we use your information

We use your information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to customer support requests
• Send marketing emails (with your consent)
• Improve our website and products
• Prevent fraud and abuse

3. Payment processing

We use Stripe to process payments. Your payment card details are sent directly to Stripe and are never stored on our servers. Stripe's privacy policy governs their handling of your payment information.

4. Data sharing

We do not sell your personal information. We share data only with service providers who help us operate our business: payment processors (Stripe), shipping carriers, and email service providers. Each is contractually required to protect your data.

5. Cookies

We use essential cookies to keep your cart working and optional analytics cookies to understand how visitors use our site. You can disable non-essential cookies in your browser settings.

6. Your rights

You can request access to, correction of, or deletion of your personal data at any time by emailing contact@snowcell.io. If you are a California resident, you have additional rights under the CCPA.

7. Data retention

We retain order data for as long as needed to fulfill our legal and business obligations (typically 7 years for tax records). Marketing data is deleted when you unsubscribe.

8. Contact

Questions about this policy? Email us at contact@snowcell.io or use our contact page.